Refund policy
Eurae Refund and Return Policy
We want you to feel confident trying Eurae, so we keep returns simple and clear. Please read the terms below.
1. First Order — 30-Day Returns
Your first order with Eurae can be returned within 30 days of the delivery date. This applies only to your first purchase with us.
- Only unopened, unused products are eligible for return.
- You'll be refunded the price of the returned products, less a $5 restocking fee.
- Original shipping charges are not refunded, and you are responsible for the cost of return shipping. We recommend a trackable shipping method. We aren't responsible for returns lost on the way back to us.
- Once we receive and inspect your return, your refund is issued to your original payment method within 5–10 business days, depending on your bank.
2. Subscription Renewals and Later Orders — Final Sale
Because subscriptions are offered at a significant discount, all orders after your first order are final sale. We do not accept returns or issue refunds on subscription renewals or later orders. Once an order has been processed, it is sent to our fulfillment center and cannot be canceled, intercepted, or refunded.
3. Non-Returnable Items
Opened or used products cannot be returned. If you're unsure whether your order qualifies, email us at cs@eurae.com before sending anything back.
4. Damaged, Defective, or Incorrect Items
Please check your order as soon as it arrives. If your item is damaged, defective, or incorrect, email cs@eurae.com within 7 days of delivery. For damaged items, we may ask for photos of the package and product. We'll send a replacement at no cost or issue a full refund.
5. Lost or Undelivered Packages
If your package is lost in transit (the carrier never marks it as delivered), we'll replace your order at no additional cost or issue a full refund. Notify us at cs@eurae.com within 7 days of the carrier's last scan. Carrier "delivered" scans are treated as proof of delivery. Packages marked as "Delivered" are not covered (for example, theft after delivery or an incorrect address entered at checkout).
6. Subscriptions and Cancellations
Requesting a return does not automatically cancel your subscription. You can skip, change, or cancel your subscription anytime on our Manage Subscription page or by emailing cs@eurae.com. To avoid your next charge, cancel at least 24 hours before your next billing date.
7. How to Start a Return
Email cs@eurae.com with your order number and the reason for your return. We'll reply with the return address and next steps. Please don't send products back without contacting us first.
Additional Notes
- First-order returns must be requested within 30 days of delivery.
- Refunds can only be sent to the original payment method.
- Duplicate orders placed by mistake are the customer's responsibility, so please double-check before confirming your order.