Eurae Refund and Return Policy

We want you to feel confident trying Eurae, so we make refunds and returns simple and straightforward within the terms below.

1. First Order — 30-Day Money-Back Guarantee

Your first order with Eurae is backed by a 30-day money-back guarantee.

• You have 30 days from the date your order is delivered to request a refund.
• This guarantee applies only to your first purchase with us — the order you are requesting a refund for must be the first order you've placed with Eurae.
• Return the unopened portion of your order to qualify.
• You'll receive a full refund for the value of your Eurae, less a $5 processing fee that helps cover warehousing and handling. Original shipping charges are non-refundable.
• Once we receive and inspect the return, refunds are issued to your original payment method within 5–10 business days, depending on your bank.
• To start, contact us at cs@eurae.com.

2. Subscription Renewals — Final Sale

Because subscriptions are offered at a significant discount, all orders following your initial order are Final Sale. We do not accept returns or issue refunds on recurring subscription shipments. Once an order has been processed, it is immediately sent to our fulfillment center and cannot be canceled, intercepted, or refunded.

3. Non-Returnable Items

Some items aren't eligible for return, including opened or used consumable products. If you're unsure whether your order qualifies, reach out to us before submitting a request at cs@eurae.com.

4. Damaged, Defective, or Incorrect Items

Please check your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us right away at cs@eurae.com (within 7 days of delivery) so we can make it right as quickly as possible. For damaged items, you may be asked to provide photos of the package and product. We'll send a replacement at no cost or issue a full refund.

5. Lost or Undelivered Packages

If your package is lost in transit (the carrier never marks it as delivered) or arrives damaged, we'll replace your order at no additional cost or issue a full refund.

• Notify us at cs@eurae.com within 7 days of the carrier's last scan or delivery date.
• Carrier "delivered" scans are treated as proof of delivery. Packages marked as "Delivered" are not covered (for example, theft after delivery or an incorrect address entered at checkout).

6. Subscriptions and Cancellations

• Submitting a refund or return request does not automatically cancel your subscription.
  
• Manage or cancel your subscription through the account portal on our website under "Manage Subscriptions." We do not cancel orders or subscriptions on a customer's behalf.
•  Any cancellations or skips must be completed through the portal before your billing date.

7. How to Request a Refund or Return

1. Email cs@eurae.com with your order number and the reason for your request.
2. Refunds and returns are available for first orders only, subject to the terms above.
3. Once your return is received and inspected, your refund is processed to the original payment method within 5–10 business days.

Additional Notes

• First-order refund requests must be made within 30 days of delivery.
• Refunds can only be sent to the original payment method used.
• Duplicate orders placed by mistake are the responsibility of the customer, so please double-check before confirming your order.